Under the Startup and Recovery section, select Settings. Click Start, then type " advanced system settings.".To turn off automatic restart, follow these steps: This information is displayed when you turn off automatic restart. To further analyze the STOP error, we must know the error code and information that is associated with the error. This is a safety measure that is integrated into Windows. When a critical error is detected in Windows, your computer restarts itself to prevent any further damage. Troubleshooting common blue screen error messages Browse the Dell Online Diagnostics website to get more information and run a scan of your computer. To learn more about downloading and installing drivers for your Dell computer, see Dell knowledge base article How to Automatically Download and Install Drivers on a Dell Computer.ĭell has created online diagnostics that can identify problems with your computer hardware or configuration that may be causing the issue. These device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other computer modules (hardware and software) as well as increased stability. NOTE: You must be online to view solutions.ĭell recommends updating the device drivers and BIOS as part of your scheduled update cycle. Right-click the line item and select Check for a solution.Under the Source column, look for Windows and under Summary, look for Shut-down unexpectedly.Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to software.Click Start, then type "problem reports.".To access Problem Reports, follow these instructions: Windows 10 crash errors are collected in Problem Reports and referenced against other crash data that is available online. Windows detects that hardware has failed in an unrecoverable fashion.Ĭheck Problem Reports for problems and solutions.Windows detects that critical operating system data has become corrupted.Windows detects an error that it cannot recover from without losing data.When Windows encounters certain situations, it stops and the resulting diagnostic information is displayed in white text on a blue screen.
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